Refund Policy

24-48

Hours Response Time

95%

Satisfaction Rate

7-10

Days Processing

Our Commitment

Our Commitment to Fairness

At HeyIbrahim, we believe in transparent and fair business practices. This refund policy outlines the circumstances under which refunds may be granted for our services.

Note: This policy applies to service fees paid to HeyIbrahim and does not cover third-party costs like university application fees, visa fees, or other external charges.

📊 Refund Eligibility at a Glance

Eligible Cases

Service not initiated, duplicate payments, or exceptional circumstances

Partial Refunds

Service partially completed or specific conditions met

Non-Eligible

Services completed, third-party fees, or change of mind

✅ When Refunds Are Granted

Full Refund Eligible

Service fees paid but services not initiated within 30 days

Duplicate Payment

Accidental duplicate payments for the same service

Partial Refund

Services partially completed - refund proportional to work remaining

❌ When Refunds Are Not Granted

Services Rendered

After services have been substantially provided or completed

Third-Party Fees

University application fees, visa fees, or other external costs

Change of Mind

Personal decision to not proceed after services have started

Unsuccessful Outcomes

Visa refusals or university rejections (beyond our control)

Document Falsification

If client provides false information or documents

🔄 Refund Process Timeline

Step 1: Refund Request

Submit written request to info@heyibrahim.com with details and supporting documents.

Step 2: Review & Assessment

Our team reviews your request within 7-10 business days to determine eligibility.

Step 3: Decision Communication

We notify you of the decision and any partial refund calculations if applicable.

Step 4: Processing

Approved refunds processed within 30-45 business days via original payment method.

Step 5: Completion

Refund completed and confirmation sent to you via email.

🎓 Service-Specific Refund Policies

University Applications

Refund before application submission: 50%
Case to Case differs as some countries have No Service Charges: No refund
After Visa: No refund
University fees: Non-refundable

Scholarship Services

Before research phase: 50% refund
After application support: No refund
Success-based fees: Case by case

Visa Services

Before document preparation: 50% refund
After application submission: No refund
Government fees: Non-refundable

Accommodation

Before booking: Full refund
After confirmation: Provider policy applies
Security deposits: Separate terms

📝 Important Information

Please Note: All refund requests must be submitted in writing. Verbal requests cannot be processed.

Processing Time

Review period: 7-10 business days
Processing time: 30-45 business days
Bank transfers may take additional time
International transfers: 45-60 business days

Deductions

Bank transfer fees may apply
Currency conversion differences
Services already rendered
Third-party costs incurred

📞 Refund Requests & Questions

We're committed to handling refund requests fairly and efficiently:

Refund Requests

Email: info@heyibrahim.com

Include: Full name, service details, payment receipt, reason for refund

General Questions